How to place an order:
Simply use the Music tab to find what you're looking for, search for the album or CD, and follow the steps to make a purchase.

Can I add items to an existing order?
Absolutely, just follow the previous steps and "Add to Cart" to order multiple items at once!

Can I collect my order in-store?
Items brought online through the store are shipped to your address with care and perfect attention to detail. With special arrangements they can be collected in-store.

What payment methods are available?
All orders are processed through PayPal or WorldPay. If there are any difficulties don't hesitate to ask a member of staff!

Vinyl
Over 3000 Vinyl albums in stock!

CDs
Hundreds of CDs, mostly in store!

Order-ins
If we don't what you're looking for, we can always order it in for you if you're sure you're going to buy it!

Discogs
All used vinyl are provided on our Discogs page where they are categorised and graded for the most enjoyable experience.

https://www.discogs.com/seller/The_Record_Store/profile

New Vinyl
Absolutely! Just follow the store process and any vinyl you desire could be yours!

Damage During Transport
If your purchase is damaged whilst in transport, you can be compensated with a refund or a replacement vinyl as long as the Post Office accepts accountability for the loss.

Damage After Transport
As soon as you have the vinyl, it's your job to take care of it!

Within 7 days
All orders can be returned so long as it is within 7 days of the purchase and you have proof of purchase, such as a receipt AND as long as it is sealed and undamaged.

Listening in Store
Of course! We have record players in store playing music all the time!

How do I know when my product has shipped?
So long as you've paid for the optional extras, you'll have email verifications and SMS messages letting you know exactly when your order is being prepared for shipping!

Can I track my order?
Yes, orders can be tracked through the emails sent to you when the order is in the transport process!

What can I do if a Gift Card is declined?
If the gift card doesn't belong to the store, it will be declined, you can still choose to buy the product with other methods of purchase.

What are the standard sizes of records?
Standard size records are 12" (inches)

How do they affect playability and sound quality?
Because the records are 12", they have more space on each side, so the music has less distortion grooves and sounds clearer!

Equipment
Depending on the size of the record, you'll need a speed selection on your record player. For any queries about higher quality presses, don't hesitate to ask staff!

Storage

The best way to keep your records safe and sound when they aren't in use is to keep them in their sleeves and store them vertically in storage cases available for purchase in-store!

Permission
So long as you ask for permission, and the store isn't busy, there's no reason why you can't!

Getting In Touch
There's plenty of ways to contact us:

Email: therecordstoreashford@gmail.com

Phone: 01233 660360

Message: Just below this is a set of boxes where you can input your information (email required) and ask any question you'd like!

Store: You can always join us in-store! Details are on the Contact page!